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Frequently Asked Questions

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Common questions about debt help

These answers are general guidance only. Your options always depend on your personal circumstances.

No. Requesting a callback and discussing options does not run a hard credit search by itself.

Most callback requests are handled within one working day.

Yes. Your first callback and options discussion are free and no-obligation.

Yes. Many people we support are managing multiple debts and creditors.

No. DebtClearPlans is an introducer service. We connect suitable enquiries to FCA-authorised providers and/or insolvency practitioners.

No. Different options have different impacts on credit files, assets, and long-term finances. Individual assessment is essential.

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A real person will call you to understand your situation and explain which options may apply. DebtClearPlans is not authorised to provide regulated debt advice and we do not hold client money.

Checking your options won’t affect your credit score. We’ll never share your details without your permission.

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DebtClearPlans is a debt introducer/lead generation service. We help you find the right solution with FCA-authorised partners.

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© 2026 DebtClearPlans. All rights reserved.

DebtClearPlans is a debt introducer/lead generation service and is not authorised to provide regulated debt advice. We introduce enquiries to FCA-authorised and regulated debt solution providers and/or insolvency practitioners. We may receive a fee for introductions made.

Debt solutions are not suitable for everyone and may have a significant impact on your credit file, ability to obtain credit, and in some cases your assets. Always read all documentation carefully. Free, impartial debt advice is also available from MoneyHelper, StepChange, National Debtline, and Citizens Advice.